Customer Satisfaction Surveys & Analysis

Customer satisfaction surveys have never been more important, engaging and really understanding your customers, and their experience with you, is vital to the success of your business. A well planned and implemented PDT customer satisfaction survey will not only give you an insight into your most important relationships, but will promote customer loyalty and boost sales in the short-term and help you to decide how to position your people and your organisation to meet the challenges of the future.

What does PDT offer?

We can manage your surveys from start to finish; from planning and survey design through to implementation, reporting and helping you making strategic improvements.

Our customer satisfaction surveys are underpinned by:

• Thorough Planning, Design and Delivery: we work closely with our clients to understand the key goals of their customer satisfactions surveys and to identify the questions that will provide the answers they need. We will determine the best question types and best methods of implementation, which could include web-based customer-managed surveys or more proactive telephone-based surveys or a combination of the two.
• Effective and Timely Communication: a high-level Customer Satisfaction Report is provided for each survey conducted, which contains the empirical results and key messages from the survey to enable first line managers and frontline teams to develop action plans for improvement and to address identified training needs.
• Accurate Insight & Objective Analysis: we also provide detailed Insight and Analysis Reports at frequencies determined by our clients, which outline the key findings and conclusions and make recommendations on how performance can be improved, so that decision makers can make informed decisions on strategic changes that need to be made.
• Strategic Implementation: our communication and training teams work closely with clients to communicate the results of surveys to frontline teams and can provide advice and training on how to refine their customer interactions. They will also develop and deliver strategic performance solutions focused on making the necessary improvements to the customer experience to increase satisfaction, drive up loyalty and revenue.

If you would like to discuss how PDT can help you with creating a customer satisfaction survey contact us now.